Incoming Google Voice calls in Talkatone
November 30, 2010 229 Comments
Google Voice is a pretty hot topic these days after it became available to practically anyone in US. Earlier we explained how we improved Talkatone to make calls with Google Voice. In this post we show how to receive Google Voice calls in your Talkatone app. It works both on iPhone and iPod touch.
Most of you successfully made outbound Google Voice calls from Talkatone. If you have not done this part yet – you basically need to make one call from Gmail first and then you can use Talkatone as explained in this community post (we do not monitor it, nor provide support on this 3rd party site)
But Talkatone can do more than that! It can also receive incoming calls on your Google Voice number. The call rings on your Apple device, you pick it up and talk as you would talk using any other Google Voice compatible applications. But you have to setup your Google Voice to forward all calls.
To set this up you need to login to your Google Voice account at http://voice.google.com and go to Settings -> Voice Settings (in top right corner).
In the Phones Settings section you will see an option to forward your calls to Google Chat. Please check it:
Note. You may need to uncheck forwarding to all other phones.
Now you can verify that your GMail account can receive voice calls:
- Please open GMail and sign in to chat there.
- Make a call to your Google Voice number.
Warning: You may need to use different phone than the one you used to register your Google Voice account! Calls from phone registered with your Google Voice account may be always forwarded directly to voicemail!
For your convenience here are few Google links on this subject:
So that’s it! Now you can sign out of GMail chat and make a call again and your Talkatone will ring!
Please note that Google Voice has ListenIn feature: e.g. you can hear the name of caller or even send the call to voicemail and hear the voicemail while it’s left and if you hear something important you can pick the call by pressing * (star key) and amaze the guy (or gal?) who’s leaving you a voicemail. Try it! It’s pretty cool! http://www.google.com/support/voice/bin/answer.py?answer=115078
But this cool feature comes with a little price – after you accepted call from the lock screen Google Voice will play you the message with the name of the caller and prompting you to press “1” to accept the call and “2” to send the call to voicemail. The call goes to voicemail if you press no button and you will still hear it (but the caller will not hear you!).
To show the dialpad while in the call you need to press “DTMF” button:
Another cool feature of incoming Google Voice call – you can record it! Just press “4” anytime for incoming call and it will be recorded on your Google Voice account! http://www.google.com/support/voice/bin/answer.py?answer=115082
Note: important legal things outlined in the above-mentioned document
One more hint: we don’t know exactly how Google decides which client to forward call to (and ring) if there are many of them logged in at the same time, but we noticed the following:
- If you signed in GMail web chat it may get called instead of Talkatone.
- Even after you close the browser window Google Voice for upto 15 minutes will still try to send a call to GMail.
Thus, in order to not miss the call we recommend you to explicitly sign out of GMail web chat when you do not use it.
That’s about it. We hope you enjoy this feature. And please don’t hesitate to contact us if you need support. We will help you.