“no audio” issues, incoming calls and VoIP vs Firewalls

Dear users,

We are receiving excessive amount of support requests and decided to collect most common questions and answers in this post. Please do comment on this post if you have another questions or need clarification.

Does Talkatone use “minutes”?

Never!

Talkatone may use one of 2:

  1. Local WiFi connection, if available
  2. 3G data connection (which is separate allotment from “minutes”)


Does it mean you got free, unlimited calls to United State and Canada? Yes, as long as you call from WiFi or still have unlimited 3G data plan.

I cannot login

Please note that Talkatone sends your username and password directly to Google to validate. To protect your privacy we have no records of your passwords and what was the reason Google rejected your credentials. However the following are very common scenarios:

  1. Make sure you type full GMail (or Google Apps) email address as username including @gmail.com portion at the end. Also please check that there is no whitespaces. Yes, to use Talkatone you have to have GMail address, if you do not have one – you can register it free and easy.
  2. Make sure you typed the password correctly. Yes, it may get tough to enter password at 6am in the morning or at 2am in the night, especially on having that passwords are case-sensitive and iPhone keyboard is kinda small.

I have Google Voice account registered on non-GMail address

At the moment we do not support logins with non-GMail addresses (yes, you can login with corporate Google Apps address). If you want to use Talkatone there are few options:

  • Register new Google Voice account using GMail address. If you want your friends to still reach you at the old Google Voice number you can set up call forwarding from old Google Voice number to new one. Outbound caller id will indicate new Google Voice number.
  • During our digging through Google Voice “help” and “documentation” we had discovered that you may be able to port your Google Voice number from one email to another. This process may have limited availability and may take upto couple of weeks. We had not tried it ourselves.

How do I sign out?

To sign out or log out from Google Talk server please go to “Settings” and change your status to Offline. This will disconnect you from Google servers and you will stop receiving incoming calls and IMs.

Please note that while you are offline you cannot make calls or send IMs either.

When I make outbound call I hear “fast ringing” or “cannot complete call at this time”

1. Please make sure you had made at least one outbound call from your GMail as was outlined on this page you had acknowledged before getting to dialpad. The fact that you already had been using Google Voice (Grandcentral) before does not remove from this requirement. You DO need to setup Google Voice Google Talk integration properly.

2. If you have noticed we prepopulated +1 on the Google Voice dialpad for your convenience. It is country code for United States and Canada. Please do not erase it unless you want to make international call. Especially please do not try to dial numbers like +6(502)530-000 – this is not a valid phone number and would point to somewhere in Malaysia instead of San Francisco Bay Area where you would want it to go: you will get fast ringing or “number is not valid” message.

BlueTooth

iPod Touch and iPad do not support “handsfree” blue tooth profile. This means you can listen music on bluetooth headset but simultaneous playback and microphone access is not supported by hardware.

Setting up incoming calls

1. Please follow instructions outlined in this blog post

2. Please note the following causes most of the troubles:

  • Please sign out of GMail web chat after you done using it. Otherwise if you just close the browser or navigate away from the page it may receive incoming call instead of Talkatone for up to 30 minutes. This is due to the fact that Google Talk does not support “call forking”, e.g. rings only one chat client at the time.
  • Tap “1″ on keypad to accept call or “2″ to send to voicemail after you accepted call. This is ListenIn feature which is separate from Call Screening and cannot be disabled at this time.
  • Please do not double “Accept” the call. We understand UI is not very intuitive and promise you to fix it later. At this point sliding slider on lock screen does the same action as tapping “Accept” (green button on call screen). Please do not do this twice. If you slided slider – just wait for a second and green “Accept” will disappear on it’s own and keypad will show up to tap “1″ or “2″.

I do not hear anything during the call (especially on iPod Touches)

1. If you use iPod Touch 2nd or 3rd generation please make sure you have microphone. If you don’t have microphone the iPod Touch will not even play the audio while on the call. This is behavior of “PlayAndRecord” audio mode required for the call. Note that all other supported devices (iPhone, iPad and iPod Touch 4th generation) have built-in microphones and this does not apply to them.

2. Vast majority of audio issues are caused by… sound volume on your iDevice and especially the fact that, for example iPhone can output audio to multiple places:

  • Receiver (e.g. phone receiver) – not available on iPod Touch or iPad
  • Built-in Speaker (“speakerphone”)
  • Headset (aka “earbuds”)
  • BlueTooth headset paired with the device

Please make sure that your expectations on where you want to hear the sound coming from are in-sync with your iDevice settings. If you don’t hear anything while being on the call for longer than couple seconds please try to adjust audio volume on your iDevice and note where it is being adjusted:

On the screenshot above you can notice that iPhone is trying to output sound to “Headphones” (e.g. these white earbuds which come with iPhone). If you don’t have headphones plugged in now – you will hear no sound.

Please note that when iDevice thinks that headphones are plugged in it’s impossible to override this from an app. The little glitch can be fixed by plugging/unplugging headphones few times until your iDevice would realize that there is no headphones connected anymore. This problem is pretty common for iPod Touch users.

And obviously you’ll hear no sound when your volume is at zero. Almost everyone including ourselves felt into this trap at least once.

3. Sometimes the issue may be more serious – Talkatone could be unable to tunnel audio through your firewall (router). Currently we can tunnel through most of them. But in some environments which specifically block VoIP network traffic we cannot do much at this point.

After you had tried adjusting the volume and everything appears to be right, but there is still no audio please capture the screenshot of call screen (when the problem present) and email it to us at support-at-talkatone-dot-com

To capture screenshot please press “Home” button (the only one hardware button on front of your iDevice) and “Screen Lock” (button on top side) at the same time – it will save screenshot in your photo library.

iPhone and iPad 3G users have an advantage to tell if the issue is with blocked VoIP on WiFi network: please disable WiFi on your iDevice and try to make a call over 3G. If it works over 3G (more or less) then the issues is WiFi VoIP blocking. iPod Touch owners may try to make a call from a different network (ex. from home network) to see if the no-audio issue persist.

More technically advanced users can try to troubleshoot issue themselves:

Please note 2-3 words in the top-left corner after “Network” label. If at least one of these words is none, it means that Talkatone was unable to traverse your firewall for this call so it is unable to either receive or send audio (depending where the word none appeared).

Why does this issue happen? Well, those who want to protect their data in home environments believe that they should block as much network traffic as possible and open only a handful of network services on their firewalls. Unfortunately almost every computer virus or malware is written to send your stolen data over HTTP or HTTPS which are almost always allowed (otherwise you would be unable to read even this page)! Thus, in our opinion, relying on blocking all outbound connections except HTTP does not protect user much.

Situation could be a bit different in organizations and schools.IT departments in many companies, colleges, universities or school districts have different motivation: often they don’t want to allow their employees to use corporate equipment for non-work related purposes. And in most cases they might be right. If you are planning to use Talkatone, especially with corporate Google Apps accounts(!) for work related purposes in protected environment please ask your IT department to contact us and we will work with them on opening proper ports. We’ll send all information needed to them and answer all questions.

What if you are trying to set up home router yourself? Well, to make things simple, do not block (e.g. allow) outbound UDP traffic (all). Yes, it is possible to allow only specific ports. If you know what you do and have reasons to open only certain ports (see above) please contact us, we’ll provide all necessary information.

4. Why do some other services (namely GMail built-in web chat) work on your network, but Talkatone doesn’t? Well, Google engineers had spend significant amount of time to make sure that GMail audio can tunnel through some firewalls which specifically block VoIP. In some situations GMail can tunnel audio over HTTPS.

Did they win the battle of VoIP vs Firewalls? We don’t think so. It is still possible for handy IT person to block even this tunnel.

We have no plans to join this battle. If IT department had a reason to block the VoIP they will find out that somebody is still using VoIP tunneling on their network (there are nice, but pricey tools for this available) and will block it. And on top of blocking just voice they can block even IM portion of Google Talk! So if the person who configured your firewall said “No, I am NOT going to allow VoIP” Talkatone will not work.

I hear “choppy” audio during Google Voice call over 3G

First of all here is what we say in our app description:

✆ We do not recommend placing/receiving Google Voice VoIP calls over cellular (3G) networks, please use WiFi if possible.

Yes, we do NOT recommend Google Voice calling over 3G. We read reviews saying that it works for some users and works well. But there are also users who don’t have good enough 3G connection to send uncompressed audio (only one codec allowed by Google Voice). Please read more technical details here. The following artifacts may indicate that your 3G connection cannot sustain Google Voice requirements:

  • “Statis noise”
  • Cut offs (especially the other person will start noticing them first, as upstream bandwidth is more limited).
  • random “clicks”

As some reviews pointed we do output call quality statistic on call screen – please see 3 numbers after “loss%:” (current, median and average packet loss respectively for down-stream channel – e.g. audio you hear). If current packet loss goes above 1-2% for Google Voice call you will start experiencing artifacts, if packet loss jumps above 5% the conversation will become just series of cut offs. Ex. we do experience packet loss as high as 35-40% on AT&T network in San Francisco Bay Area (outside of usual “dead zones”).

At the same time we would like to mention that Google Talk based calls (especially Talkatone-to-Talkatone) can tolerate 3G network way better due to lesser bandwidth requirements and better tolerance to packet loss (yes, GTalk Talkatone-to-Talkatone calls with redundancy are audible even on 30% packet loss).

Backgrounding and notifications

Talkatone relies on iOS4 VoIP backgrounding and in order to receive messages and calls while Talkatone runs in background you need to have multitasking-capable device. At this moment the following devices support multitasking:

  • iPhone 3GS
  • iPhone 4
  • iPod Touch 3rd generation
  • iPod Touch 4th generation
  • iPad

Note: We noticed that jailbreak may interfere with multi-tasking. We suspect that some jailbroken devices may disable WiFi/3G access if you send Talkatone to background.

Why don’t we use Push notifications? As we explained previously we agree with Apple and believe that Push notifications aren’t good enough for real-time Voice call notifications, so at present there are no plans to support them.

And yes, on above-mentioned devices Talkatone runs in background as long as you want (not just 10 minutes as others who claim “full multitasking support”).

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46 Responses to “no audio” issues, incoming calls and VoIP vs Firewalls

  1. Chris says:

    Great apps. If I have Google Voice forwarded to both GTalk and my iPhone, which one would handle an incoming call?

    • talkatone says:

      Chris,

      This is very good subject.

      But in the situation you described BOTH will ring. And keep in mind that iPhone’s cell call has priority when competing for audio playback/recording on the device. We do not recommend double-forwarding call to same physical device (you know that you can toggle forwarding in settings at voice.google.com and this page is mobile-Safari friendly.

      • Quentin says:

        Can you say more about why you don’t recommend double-forwarding to the same physical device? I have an iphone 3gs on pay-as-you go (no data plan). I have google voice forwarding to both google talk and my cell phone number. When I’m on Wifi, both the phone and talkatone ‘ring’. So I reject the call on my iphone, then accept the call on talkatone, and I’m talking without using minutes. So what is the down side to double forwarding?
        Love the app by the way! I had been using skype for this (forwarding google voice to a skype-in number, and using skype-out), but this seems to work better, and is free ! (vs $5 a month for skype). Thank you!

      • talkatone says:

        Quentin,

        By double forwarding we meant that you forward to Talkatone and to the iPhone independently.
        You will be facing race condition scenario – which network is faster – GTalk vs AT&T.
        Moreover, current production version of Talkatone has an issue that it cannot recover audio if it was grabbed by some other app (for example native calling app).

        E.g. if Talkatone rang first then iPhone will ring for cell call, so it will grap audio from Talkatone and even if you decline cell call Talkatone cannot retrieve audio back. We have this scenario fixed in upcoming update though.

      • Nikos says:

        What happens when the iphone is locked and you have an incoming call that rings on both your Iphone and Talkatone. How can you choose to accept the Talkatone call only?
        You also said that when both Iphone and Talkatone ring you can reject the call on your Iphone and then accept the call on Talkatone. Wouldn’t rejecting the call on Iphone kill the call altogether?

      • talkatone says:

        Nikos,

        You need to disable forwarding to direct mobile number in Google Voice settings.

  2. iPodTouch4GUser says:

    I can seem to make outgoing calls, and I can hear the sound incoming, but the app doesn’t seem to pick up sound from the iPod mic for outgoing sound.

    Am I required to use a headset with inline mic? Or should I be able to utilize the onboard mic on the iPodTouch4G?

    Thanks

  3. Matt says:

    Is there a way to make he app “ring” the external speaker when a handsfree headset is plugged in? The native phone app rings in the headset and the external speaker (unless the phone is placed on vibrated). When not on vibrate, the Talkatone app only rings in the headset and obviously, if I’m not wearing the headset at the time of a call I won’t hear the ring.

    Also, how do I determine which version I have? I’ve looked throughout the app and can’t find it.

    Again, thanks for a great app!

    • talkatone says:

      Matt,

      If you meant those white earbuds then for regular apps iOS forces sound to go to earbuds only when they are detected.
      And in general iOS audio session allows playing sound only on one audio destination at the time. Apparently stock phone app has some advantages as it does not have to go through review process :)

      Version – you have 0.9.3. To find out: check app store – if update is not available (last update was released at the end of November) then you are running 0.9.3.

  4. Gonzalo Segovia says:

    Hi, I have the same issue as stated above but, it says none/none and detecting network configuration. it happens on wifi and 3G. I used to be able to make calls before. thanks.!

    • talkatone says:

      Gonzalo,

      This issue is caused by iTeleport Connect you or one of friends in your friends list may be using. Specifically it sends the following XML fragment which breaks any validating XML parser:

      <presence from="user@gmail.com/iTeleport Connect.MAC.74019784" to="user@gmail.com/Talkatone.6CC25B69"><nick xmlns="http://jabber.org/protocol/nick">User's Computer</nick><type xmlns="">MAC</type><id xmlns="">vnc</id><xmlns:server xmlns="http://www.w3.org/2000/xmlns/"/><server xmlns=""/><show>offline</show><invisible value="true"/><priority>-127</priority><name xmlns="">iTeleport Connect</name><version xmlns="">5.0.7</version><ssh-enabled xmlns="">false</ssh-enabled><automanage-vnc xmlns="">false</automanage-vnc><encryption-enabled xmlns="">true</encryption-enabled><status/><x xmlns="vcard-temp:x:update"><photo>xxxx</photo></x></presence>

      E.g. xmlns=”” and xmlns=”http://www.w3.org/2000/xmlns/” are illegal constructions to be used in XML (attribute xmlns has very special meaning in XML). Basically the guys really don’t care about anybody else but them using the account, so they break them all.

      Our support contacted you with the steps how we can assist you with getting workaround.

      • Gonzalo Segovia says:

        Thanks for the quick reply! it is iteleport the problem! if there is a workaround i would really appreciated thanks again for the quick response.!! awesome support!

      • talkatone says:

        Gonzalo,

        We sent you email with instructions from our support ticketing system (please check your spam folder if you haven’t received email).
        Please send us back information we requested and we will provide you with solution tonight.

      • robin says:

        im having same problem. before i could use takatone but last 30 days i cant use it any more. yes my brother useing iTeleport. now no one im my home network or from office cant use talkatone.

        i use iphone 4 ios 4.3.3

      • talkatone says:

        We are seriously tired of iTeleport inventing new ways of sending corrupted XML.

        Can you contact THEM this time?

        Basically to reproduce the issue we need username/password of affected person to get the logs and see what again this time they send.

      • talkatone says:

        Robin,

        Plan “B”.
        We actually don’t need to have username/password.
        Please contact us privately at support.talkatone.com and we will tell you one of our testing email addresses your brother needs to “friend”, so we can see which way of breaking XML those bastards invented this time.

  5. Don says:

    having a similar problem on my iPad …

    it was working fine: talkatone was sending and receiving GV Talk calls no problem on the iPad … then, the receiving calls just stopped working (can still send from iPad, and both send and receive on the Mac) … i rebooted the iPad and the Mac … hmmmm ???

    • talkatone says:

      Don,

      How does receiving calls stopped? Does iPad rings?
      FYI: when you are logged in to both iPad and Mac (assume GMail web chat, right?) GVoice will ring only one of them – and it will prefer GMail.
      To prevent this sign out from GMail web chat when you are not using it.

      • Don says:

        Thanks for you reply! ;)

        i shut down the web browser just to be sure, and got the same results:

        - The iPad does ring … announcing the incoming call & caller id … i click Accept
        - Talkatone acts like it has accepted the call, the timer starts, the caller id is up top
        (the loss percentage read outs all stay at 0.00)
        - While iPad thinks that the call is active, the incoming call is still ringing (as if nobody picked up)
        - The TT timer runs for about 11-13 seconds (i tested it about 10 times)
        - Then, it reverts back to the ‘contacts’ pane (with the settings button in the upper left, and gvtalk button in the lower left)
        - i checked to see if that button (gtalk bubble icon) worked, and made an outbound call from the iPad
        - and it dialed, rang, and the caller picked up, stayed connected for as long as we wanted, but we could not hear each other
        - so, initially, both incoming and outgoing worked on the iPad with TT & gvtalk set up … then the incoming started acting funny, now the outgoing is too … very strange

        blue tooth is totally turned off as to not mess with the mic or speakers … i have rebooted the iPad, relaunched TT, and same results …

        thanks for your help! … let me know if i missed any details …

      • talkatone says:

        Don,

        Sounds like it may be the problem with our new “ListenIn bypass” which may be sends “1″ too early.

        Please try the following:

        Go to “Settings” tab, then “Google Voice”. Turn “ListenIn” to ON.

        Then for incoming calls it will prompt you to tap “1″ or “2″ (accept vs send to vm and listen while it’s left).
        Please give it little bit time to establish audio connection before taping “1″.

        Please let us know if this worked for you, so we can tweak delay in our code, so you can have “ListenIn” kept as OFF

      • Don says:

        yet again, thanks for your very prompt replies! ;)

        i actually did not have the google voice under settings like u said, so, i figured i needed to update my iPad app, which i did, to v/ .0.9.5.1

        this did a couple of things:
        1) it gave me the updated settings
        2) it corrected my issue. both, with and without the ‘listen in’ feature on.
        - when the listen in feature is on: after pressing ‘accept’, there is about one choppy syllable of the automated lady’s voice talking, and a short dial tone is played automatically (which i am assuming is TT entering the ’1′ for me, since the ‘listen in’ feature is off
        - when the ‘listen in’ feature is on: again, it’s about 1 choppy syllable of a automated lady’s voice, then nothing, so, one would have to know to press 1 to accept, or 2 to send to voice mail

        in either case it is working … if you need anything from me to help you tweak it, let me know ;)

        also, in the new settings, there is a texting font tab … can TT take texts as well? (i plodded around, in the settings tabs, and tried sending myself a text message (while the web browser was closed), and nothing happened.

        Thanks … Don

      • talkatone says:

        Don,

        Glad that our 0.9.5.1 update had fixed the issue.
        Texting: at the moment we support Google Chat only, we are working on adding SMS support.

  6. I’m having massive packet loss issues while using the app. I’m using it from an ipod 3rd gen 32 gig from my home wireless network which has decently high bandwidth for both uploading and downloading (I have a top of the line rig and love to game and stream HD movies via netflix or media servers to my tv etc) so it shouldn’t have a problem handling the ap. What could be the cause and solution for this ?

    • talkatone says:

      Jacob,

      Nominal bandwidth is not so important. You can have gigabit connection but if it drops every other packet sent the realtime audio quality would be bad.

      Couple things how Netflix works: They download movie over TCP and store it in internal buffer (it varies, but usually this buffer length is between 10 seconds and few minutes) which used to compensate some local drops in network quality.

      Moreover, TCP handles retransmission of dropped packets anyway – they aren’t streaming *realtime* (actually you watching data received at least 10 second ago) so servers retransmit any non-acknowledged packet automatically.

      Now, going to VoIP: obviously you cannot buffer 1 minute of conversation. We have to play audio as soon as it’s received and we just don’t have time to send acknowledgments, wait for them and do retransmissions – all this fun stuff would delay conversation A LOT.

      Yes, we do have some jitter buffer (adaptive: 60ms – 300ms) to accommodate some slight network artifacts such as little bit out of the order delivery, non-equal intervals in delivery etc. But it can do only so much.

      Now what is causing packet loss:

      1. This is very rare, but sometimes SOME ISP can cause this. Specifically Satellites are bad. They try to combine the data in big bunches (lets say couple seconds worth of data) and send it at once. Bug again, this is exception and case with only very small set of ISP.

      2. Radio Frequency interference. All iDevices use 2.4GHz range where most of laptops use cleaner 5GHz range. 2.4GHz used by microwaves, cordless phones etc. Try to get on the WiFi call, come to microwave and turn it on :) Call will become SOO bad :). Now if your neighbor or coworker wants to reheat lunch the same thing happens but not so drastic.

      What can be done to reduce packet loss:

      1. Come closer to WiFi router. The closer you are – the stronger signal the lesser impact of interferences.
      2. Try to adjust router and pick cleaner WiFi channel in 2.4 GHz range. Talkatone can help you here as it can display raw packet loss metric: tap top blue bar of live call screen to get all call quality data which is hidden since 0.9.5

      3. Use better codec which can recover information lost in transit. However this option is limited by the fact that in order to use codec it has to be supported by both ends (one cannot speak Chinese to somebody who speaks let’s say German only). And the problem is that Google supports only G711 – uncompressed audio with no error correction. In 0.9.6 we introduce “translator” service where Talkatone will be able to use codec with redundancy and packet loss correction and this “hosted translator” will perform real-time transcoding. Initially for proper capacity control it will be available for Premium users only. We are looking to be offering this mode for all users, but we need to carefully plan server capacity for such CPU-intensive feature.

  7. Ester says:

    Hi, I just set up this app in my iPhone 3G. I did the test call without any problems and activated my Google account. However, every time I tried to make a phone call within the US, I heard the phone ringing and a few seconds later the following message shows up on the screen “voice traffic blocked by network”. Could you please tell me how to solve this issue? Thank you!

    • talkatone says:

      Ester,

      Please read the section about: “3. Sometimes the issue may be more serious – Talkatone could be unable to tunnel audio through your firewall (router). Currently we can tunnel through most of them. But in some environments which specifically block VoIP network traffic we cannot do much at this point….”

  8. Manish says:

    Hi, I am using this app on my iPhone 4. The call connects properly and other party is able to hear me but I do not receive any voice on my phone. On screen message says: Incoming voice traffic blocked.

    I am facing this problem on both Wifi and 3G. Both the connections are from different service providers. Outgoing voice is fine, so where is incoming voice blocked? Please let me know how to resolve this problem. Thanks a lot.

    • talkatone says:

      Manish,

      Is it just one specific number or all of them do this?
      Getting few reports like this today, that SOME numbers give one-way audio – may indicate some issue with Google Voice termination to PSTN or something.

      • Manish says:

        Thanks for the quick reply. I tried with one number only. Will get back to you after some more testing. Thanks

      • talkatone says:

        Manish,

        Can you please try couple 800-numbers – so you don’t have to bother your friends?

      • talkatone says:

        Manish,

        Can you please share area code + first 3 digit of number where you got “no audio”?

        p.s. found workaround: go to “Settings” tab in Talkatone, tap “Call Quality” and turn “Compression” off (e..g set to none/uncompressed) over both WiFi and 3G.
        This may degrade audio quality, but will fix the audio.

        We will try to fix the issue asap, but we need to find some phone number where we can make few calls to in order to troubleshoot/test/verify fix.

      • Manish says:

        Thanks a lot for very good support.

        I was trying with (510) 344* number. Unfortunately I can not test further at least for few hours. Will update you soon.

        Thanks

      • talkatone says:

        Manish,

        Thanks a lot for pointing out problem. We were able to find business number in 510-344 where issue was re-produceable.
        The issue is completely non standard format of audio sent from Google servers. It actually almost doubles bitrate even of g711(really bad bandwidth-wise and network quality requirements go very high if you would hit such destination and not using compression – for example 3G stands almost no chance in SFBA to get such audio through).

        We had been able to enhance our compression servers to accept such audio and completely hide this fact from clients (e.g. they still use the same type of audio as to all other destinations).

        Please keep compression enabled (or reenable it if you disabled) as it should tolerate poor networks much better then uncompressed, especially for calls to such “special” destinations.

      • Chris says:

        Hello guys….. I’m with the same problem here: (incoming voice blocked). Email me if you still need to test for a solution. I’m not a pro, but I can get my way around to understand some issues related to voip.

      • talkatone says:

        Chris,

        Unfortunately, there is more or less wide-spread problem on Google affecting some accounts calling to some destinations – which causes “no audio” even for calls from “Call Phone” in Google Chat (e.g. when Talkatone is not involved at all).

        There are number of complains regarding this in Google Voice and Google Chat support forums.

  9. Eric Rodriguez says:

    Talkatone works for me for both incoming and outgoing calls through wi-fi network at my office. While at home however, it rings on the ipad and when I pick up it says “voice traffic blocked by network. I cannot place outgoing calls on the ipad at home either. While on the macbook I can do either at work or home and it works just fine. Please help.

    • talkatone says:

      Eric,

      Most likely your home router is blocking UDP traffic.
      You need to allow outgoing UDP traffic in firewall settings on your home router.

  10. logan humphrey says:

    hey, logan here. i was just wondering i’ve gotten everything to work correctly except one thing. i use an ipod touch and for some reason it always stays on speaker phone. now is tha tbecause the ipod touch just dosent have the part that you put to your ear and hear built in? and it has to use a speaker phone please give me a few options on how to fix this cuz you dont always want yoru convo. to be on speaker phone thanks

    • talkatone says:

      Logan,

      iPod Touch does not have earpiece (phone-style) speaker.
      You can use headset with built-in microphone (like the one which comes with iPhone) as alternative. Also, some blue-tooth headsets work with iPod Touch for calling.

  11. Gregory says:

    I use Talkatone preminum version on my iphone4 from Verizon to talk with or send text messages to my friend (iphone4s from AT& T). Many times, when I called, he can not hear any sound or messages had to wait for hours to reach his iphone. I observed that the issue was whenever his Google voice account (Talkatone) was not shown online, he would not be able to recieve the call or message. My question is how to keep his Google Voice account always online on his iphone so he will always be able to receive my calls or text messages?

    • talkatone says:

      Gregory,

      Your friends needs to make sure he does not terminate app using multitasking.
      Talkatone is able to run in background, however, when forcibly terminated it disconnects from the server.

      We are working on push option which will be available in few updates from now

  12. Edward says:

    Hello. First of all, I want to thank you all for a great application. Hopefully you all can help me. I have an iPhone 4. When I receive text or phone calls on both Talkatone and Google Voice, I can’t hear any alert. Mo text message alert and no ringtone. How can I fix this? In my settings of both apps it looks like alerts are set, but everytlme I get calls and messages I can’t hear it. I only know once I finally look at my phone. Thanks for any feedback.

    • talkatone says:

      Edward,

      If you aren’t getting notification sounds on the phone it may indicate problems with the phone and/or iOS.

      Few things to check:

      1. Reboot. Helps very often.
      2. Check that iPhone is not muted (though this usually problem with iPads)
      3. Check that any other app on your device can play notification sounds. Looks like you already have 2 affected, but please check others as well.

      4. Apple’s Genius Bar is the last resort. They may try to reset device settings and then restore device from iCloud but if this doesn’t fix sound playback they’ll swap the device under warranty. Especially if multiple different apps experience same issue.

      p.s. do you have sound ftom built-in YouTube app for example? Email notification sounds? Any sound besides during the call (handled separately from all other types of sounds)?

  13. Chris says:

    PS PS Sometimes it says Direct-> relay/direct and sometimes it says direct->relay/none… So I also need it to stop saying none too right??? Nothing is ever easy :( haha

  14. talkatone says:

    Chris,

    Yes, when it says “…/none” it means that there is no route for audio data (e.g. cannot receive audio).
    It appears that for some reasons iPad (in 2x) mode is using little bit too much resources to play animation, so it may affect configuring network which happens at the same time.

    Our next version will use less animation, so it will be less of a problem.

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